Our terms and conditions are standard and are based upon 'common sense' and 'normal expectations' from a specialist running shop. However, you should carefully read these terms and conditions before making any purchases from the Run to Live website.

They contain important information on how you can use this website and the process through which you order will pass and how your information will be used. If you do not wish to be bound by these terms and conditions then you are discouraged from using the site and will not be able to order from us.

General Terms and Conditions

This site is owned by Run to Live, Live to Run Ltd, collectively known as "Run to Live", "we" or "us". Registered office: 34 Overdale, Ashtead, Surrey, KT21 1PW. Registered number 06285940 and Registered VAT number GB923876983.If you have any queries regarding these terms and conditions or have any comments or complaints on or about our website, please contact us at the address above or using the details on the contact page.

Ownership of Rights

Unless otherwise stated, all rights, including copyright, in this website are owned by or licensed to Run to Live for reproduction on this site. Any use of this website or its contents, including copying or storing, in whole or part, other than for your own personal, non-commercial use is prohibited. You may not modify, distribute or re-post something on this website for any purpose.

Accuracy of Content

We have taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described.

Orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website.

By placing an order you accept that the picture and description of the items contained within this website may differ from the actual product but that you maintain your right to cancel your order within 7 days if you are not totally happy. Normal returns policy applies.

All prices displayed are inclusive of VAT and sales taxes, where applicable. The prices shown will be the same as charged and will be the same for customers in all countries but the VAT charged may vary dependent upon the delivery

Packaging, if shown, may vary from that shown.

Although we have made every effort to display as accurately as possible the colours of products that appear on the website, the settings on your computer monitor may distort the colours you see from the actual colours of the product itself.

To the extent permitted by law, Run to Live disclaims all warranties, express or implied, as to the accuracy of the information contained on this website. We shall not be liable to any person for any loss or damage which may arise from the use (or misuse) of any of the information contained on this website.

Computer Protection

Run to Live makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer.

It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Run to Live shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Availability and Delivery Times

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available within the estimated time frame, or not at all, by contacting you by e-mail or by telephone.

Any indication of stock levels are not guaranteed and may not be accurate at the time of purchase. We will endeavour to ensure any indicated stock levels are kept up to date but there may be times when this is not the case.

In the case of an item not being available you will be offered the chance to amend the order to other items sold on the website or to cancel the order for a full refund.

Ordering Errors

You are able to correct errors made at the time of ordering right up to the point when the order is despatched but at the sole discretion of Run to Live. We will do everything possible to correct your order if you find that an error has been made.  Dependent upon the nature of the change you would like to make, you may find there are changes to the delivery time scale or the price you pay for the item.

Run to Live cannot be held responsible for any errors or mistakes in the delivery address you provide. If you spot an error after your order is complete then please email us and we will change the address but this is only possible up until the time of despatch.  If the order has already been despatched then there is nothing else we can do and should the order become lost in the post, this is the sole responsibility of the buyer.

Security

All transactions are made over a secure dedicated server, using the latest encryption technology, to ensure the security of your credit card details.

When making purchases using Paypal, you may be asked to supply certain personal information, including credit card details. You agree that all information you provide will be accurate and complete.

All methods of payment, including credit cards are processed when you place your order. We do not offer credit to any customer but you should contact us if you wish to use an alternative payment method.

General Delivery

All standard orders are charged at £3 delivery within the UK. All orders will be sent for delivery with the Royal Mail or another courier at the sole discretion of Run to Live. Delivery times are estimated to take between 1-2 working days for most orders. However, this is the responsibility of our delivery providers and we cannot be held accountable for short delays once the order has been despatched. There can be delays at Christmas due to the volume of mail processed by Royal Mail.

Orders placed before 3pm are expected to get processed on the same day working day. Orders placed after 3pm will be processed and despatched on the following working day. In either case the stock may not be immediately available but we will notify you of any expected delay.

Deliveries Not Received

We cannot investigate any claims for non-delivery until 14 days have passed from the date of despatch. However, all claims for orders lost in transit must be made within 28 days of the date of despatch else it is assumed that the order was received and accepted.

International Delivery

We do not deliver outside Mainland UK at this time.  This may be subject to change so please contact us using the standard contact form if you have any enquiries.

Acceptance of Your Order

Our acceptance of your order will take place upon despatch of the item(s) ordered. We reserve the right to cancel any order up to this time and refund any monies paid.

Incorrect Delivery/Faulty items

If an item is faulty or different from the one you ordered please advise us by email. We will then request that you post the goods back to us. Once we have received the goods we will despatch a replacement or issue a refund, whichever is requested.

Please note: If a product develops a fault whilst in use when under warranty or within a reasonable amount of wear, then it can only be repaired or replaced and not refunded.

In the case that the incorrect product was despatched as part of your order this product must be returned unused, in a saleable condition, in its original packaging with all labels still attached.

Returns Policy

If you wish to return any item(s)from your order for refund or exchange you must notify us by email within 7 days of receiving your order. We will then check your order and send further information about processing a return on email.

Once you have received& our acceptance of the return you must then send anything back to us within 7 days. If you do not notify us within 7 days of receiving your order or fail to return anything back to us within the next 7 days then we may not be able to process a return.

All items must be in a reasonable, saleable condition and a full refund less any delivery charges will be processed as soon as possible, normally on the same day. Refunds will not be processed until we have received the items back into stock.

For hygiene reasons we cannot accept returns on underwear or swimwear where there is evidence the garment has been tried on.

This does not affect your statutory rights.

After delivery services

If you have any questions or issues with your purchase please email us. We will endeavour to respond to your request in a timely manner.

Links to other websites

There may be links to other websites included on this website that we feel you should visit. We do not scrutinise these websites and do not have any control over their contents. Run to Live cannot accept any liability in respect of the use of these websites.

Law and Jurisdiction

These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Changes to Terms and Conditions

We reserve the right to occasionally change these terms and conditions. We recommend that you read these regularly to become aware of any changes.